Longines
Longines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Longines has 1.7 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Looks beautiful, Call center, Reputable company.
Cons: Poor customer service, Defective watch, Poor repair service.Recent recommendations regarding this business are as follows: "Do not buy Longines.", "Is been a long time that TVGi have not hit a trifecta", "Do not buy Longines", "Do not buy a Longines watch", "Don't buy from Longines".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Longines has 1.7 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Looks beautiful, Call center, Reputable company.
Cons: Poor customer service, Defective watch, Poor repair service.Recent recommendations regarding this business are as follows: "Do not buy Longines.", "Is been a long time that TVGi have not hit a trifecta", "Do not buy Longines", "Do not buy a Longines watch", "Don't buy from Longines".
Most users want Longines to offer a solution to their issues.
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Singapore, SingaporeLongines act like scammers instead of a prestigious watch maker.
Now I understand why the Swiss watch industry was brought to its knees when the Japanese started making watches in the 1970s.
I bought a Longines in 2012 which has only worked about 50% of its life. Every time that it needs a battery, which is quite often for an expensive Swiss watch, Longines take many weeks to get back to me (they cannot change the battery immediately at the shop like other brands, they have to send it to the brand!), and then always with the same "repair" quote.
I swear that it's a copy and paste quote, always the same price.
Of course, that quote is the same value as what I originally paid for it. I have managed to get independent shops to replace the batteries, and it has worked perfectly fine.
Longine's actions are more like the actions of scammers, not of a prestigious/luxury Swiss watch brand.
My next purchase will be a Japanese watch.
User's recommendation: Do not buy Longines.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Great Falls, VirginiaDuty Free Fail
Dear Sir or Madam,
Last month, when I traveled to Switzerland, I brought 2 Longines watch from Zermatt Switzerland on May 29, 2023. In the store, the Longines team - Cascione Dominga, completed a fast refund form for me.
On June 15, 2023 at Zurich Airport, I got a stamp from customs and turn in to refund service for mailing. When I came back to US, I checked my bank account, this tax ($328.62) was refunded on May 31, but today the Global Blue Tax Free recharged this amount.
I called the credit card company and they couldn't find the Global Blue Tax Free contact number and suggested me to file a dispute for this charge. Would you please help me to solve my problem, I had the original receipt and a copy of tax refund form with me, if you need them, please let me know, thanks.
Chien-Cheng Chen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisNo body is helping me with my wagering
Preferred solution: Price reduction
User's recommendation: Is been a long time that TVGi have not hit a trifecta
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Perth, Western AustraliaBeing charged for a service on a new watch - watch not working and is faulty
- Looks beautiful
- Poor customer service
- Poor repair service
- Defective watch
Preferred solution: Full refund
User's recommendation: Do not buy Longines
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNothing but trouble
I was thrilled to get a beautiful Longines watch as a gift in December 2019. It worked fine for about a year.
Then in March 2021 it just stopped working. I sent it to Longines for repair, and waited to hear from them. Four weeks later, still no word, despite emailing them, so I called. They told me they didnt have my email address, which was nonsense, since they had sent me robo-emails before in response to my queries.
I got the watch back at the end of April, and it seemed to be working fine.
One day I removed it to exercise, and when I went to put it back on, the watch just fell away from the strap! Upon closer inspection, I discovered that whoever had done the repairs had neglected to put the screws back in! So I could have lost the watch just walking down the street.
Not wanting to deal with a long wait time again (come to think of it, maybe thats why theyre called LONGines - because everything takes so long). I took it to a local jeweler who replaced the screws.
I am very disappointed, both in the poor quality of the watch, the lack of responsiveness, and the dreadful service.
I imagined the Longines name to be synonymous with quality and longevity.
Alas, these days it merely stands for mediocrity. Sad but true.
- Looks beautiful
- Poor customer service
- Watch does not work
- Poor repair service
Preferred solution: Full refund
User's recommendation: Do not buy a Longines watch
Poor support from Longines and faulty product
- Reputable company
- Poor support and denial of problems with products
Preferred solution: Let the company propose a solution
User's recommendation: Don't buy from Longines
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jeddah, MakkahMy new watch runs faster
Preferred solution: Let the company propose a solution
Faulty watch Longines will not acknowledge issue.
- Defective watch
- Poor customer service
- Misleading customer service
Preferred solution: Let the company propose a solution
Need repairs
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- Call center
- Treatment of my watch
Preferred solution: Full refund
So irritating
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