Longines Watch Repair Reviews

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My husband's watch stopped after less than a year of use. We took it to authorized repair center. Haven't heard back for over 2 weeks. When called, they were very rude and couldn't find our watch. Later, they emailed me estimate for repair with comment that whatever was broken wasn't covered by our warranty because watch had some scratches. What do they expect , if it's been worn daily for almost a year? In this case nothing will be covered by...
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